At Velocity Parcel Solutions, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our courier services.
Information We Collect
When you use our services, we may collect the following types of information:
-
Personal Information: Such as your name, address, and contact details when you schedule a pickup or delivery.
-
Transactional Information: Details of parcels sent and received including tracking numbers and service usage statistics.
-
Technical Information: Data about device interactions and network activities, including IP address, browser type, and operating system.
How We Use Your Information
We use the information collected for the following purposes:
-
Service Delivery: To provide and enhance our courier services, manage accounts, and process transactions.
-
Customer Support: To address inquiries, resolve issues, and improve user experience.
-
Communication: To send service-related notifications and updates.
-
Analytics: To conduct research and analysis to improve our services.
Information Sharing
Velocity Parcel Solutions does not sell, rent, or lease your personal information to third parties. We may share information with trusted partners to help us perform statistical analysis, send postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Velocity Parcel Solutions.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. We regularly review our security practices to keep your data safe.
Your Rights
You have the right to access your personal information we hold, correct any inaccuracies, and request deletion of your data where applicable.
Changes to this Privacy Policy
Velocity Parcel Solutions reserves the right to update this privacy policy as necessary. We will notify you about significant changes by sending a notice to the primary email address or by placing a prominent notice on our website.
Contact Us
For any questions regarding this Privacy Policy, please contact us through our website's contact form. We are committed to resolving any concerns you may have regarding your privacy.